talkingDigital

Computers are easy. No, really they are. They are not intuitive, but they are easy.

In order to prove my point, I have developed the Cochran Sliding Scale of Easiness. Using this scale I can easily gauge whether something is easy or not and just how easy that thing may or may not be.

Here are the criteria for evaluating if a thing is easy.

1. Can it be broken down into steps?

2. Are the procedures always the same once learned?

3. Does every part and/or process have a name?

4. Can someone who has never done said thing before do it simply by following a precise set of notes?

The more you can answer yes to the given process or thing, the easier that thing is. See, computer’s are easy.

Computers are not intuitive. As much as we want them to be, computers offer no obvious help. To use the help that is offered, you must first learn the things that there is no help for. At some point, someone has to teach you something about the computer so that you can get on your way in the learning process.

Computers are easy to learn, but you must put in the work. Here’s what you should know..

1. Buy a notebook and keep it by your computer. Write in it every time you learn something.

2. Write clear concise notes. Do not skip a single step and never assume that you will remember next time. Write it down.

3. Learn the names for everything. This may be the best use for a computer book. In general, books can’t teach you anything, but a good book that points out all of the Windows features and names them will go a long way in getting you started.

4. Realize that everything you do with your computer is a process. There is not flowchart for doing everything with your computer, but there are hundreds, perhaps thousands, of little process to do each thing.

5. Processes rarely change. Once you learn how to print, you will follow that same process every time in every program. Once you learn to save, that same process will work the same way in every program. The same goes for sending an email, attaching a photo to email, spell checking a document, searching Google, installing a program, etc.

I think the biggest reason that people have a hard time learning their computers is that they are overwhelmed. When you are overwhelmed, your confidence is shaken. When your confidence is shaken, your mind closes to learning.

Rather than focus on learning the computer, learn how to print. Learn how to save. Learn how to send an email. Gradually work your way up to big things like creating tables, formatting columns, removing backgrounds from photos, etc. You will discover that all large processes on your computer are actually made up of lot of short processes.

Eat it the same way you would an elephant – one bite at a time.

This week’s article is for all you dial-up Internet users who haven’t moved to broadband because it is too expensive. I am not directing my comments to those who are on dial-up because they live in the toolywads and are not eligible for DSL or Cable Internet.

Broadband Internet is no longer a luxury, it is a necessity and a value for anyone who uses the Internet more than five minutes per day. To illustrate I will explain how broadband Internet can give you half an hour or more to the average day simply by making one single chore easier.

How a dial-up user makes dinner:

1. Take a survey of what’s in the fridge. Ah! Left over chili, garlic, sour cream, and corn tortillas. – 5 minutes.
2. Dig through half a dozen or more recipe books to find a recipe that includes enough of these ingredients to make a pleasant dish. – at least 20 minutes.
3. Try to find a way to keep the recipe book open and a place to set the recipe book while you compile the meal – 10 minutes.

How a broadband user makes dinner:

1. Surveys the fridge as noted above. – 5 minutes.
2. Go to allrecipes.com and foodtv.com and check off a list of ingredients that you have on hand. – 2 minutes.
3. Click the button to search recipes and see results of all 200 recipes that meat your specifications. – 6 seconds.
4. Narrow the search to include something that also has purple onions. – 3 seconds.
5. Print out the recipe as a 3×5 cutout. – 15 seconds.
This process would take over an hour on dial-up Internet waiting for pages to load.

Not only is the broadband connection faster, but it changes how time is spent. Rather than waiting, searching, and trying to find even a simple result for your search, it quickly puts you in the right category and then all of your time is spent using your right brain to choose which result you want to go with.

How a dial-up user programs their TV remote:

1. Dig through drawers looking for the manual. – 20minutes-1 hour.
2. Assuming that the remote is found, look up in index how to program the device.

How a broadband user programs their TV remote:

1. Visit the manufacturer’s website. – 5 seconds.
2. Go to the support section and into the manual downloads. – 10 seconds.
3. Download the manual. – 45 seconds (25 minutes or more on dial-up).
4. Search the manual for “program channels.” – 6 seconds.

Broadband Internet becomes a tool that replaces lost time. Isn’t that worth $5-$10 more per month?

In fact, it is very likely that if you do your homework, you will find that broadband Internet will actually save you money and time.

I have thought a lot lately about writing a book about computers. I won’t do it, of course, but I have thought a lot about it.

My computer book wouldn’t be about how to use a computer or how to buy a computer It would be made up of short essays and articles centered around how computers impact our lives in ways we never expected.

I would include articles I have written about how being a computer guy with regular clients is not a far stretch from being a doctor or therapist with regular patience. You may think that my patients are the computers that I work on each day, but what I do has more to do with helping people than with helping machines.

I received a call the other day from a client I have been working with for five years. His call was short, “Adam, I just want you to know that I am going into an operation tomorrow. They found a hemorrhage in my brain and they need to work on it. In case I don’t make it I need to make sure you know how to show my wife where the important stuff is in the computer.”

He came out of it just fine and I have already seen him a couple of times since the surgery, but I doubt many repair men get a call from their customers explaining that they may be leaving the earth and it is up to them to make sure that those surviving members of the family can find the Thanksgiving turkey in the bottom of the freezer.

Intimate is not a word I would have associated with the job of being a computer guy before I started this, but over the years, I have helped families stay in touch with their sons and daughters serving over seas, I have helped mothers discover what their teenage sons have been looking at on the computer, I have even helped seniors setup online personal ads for dating sites.

Strange and uncomfortable as these things may seem, they are not unusual at all for me. My job isn’t centered around repairing computers, I believe that computers are a tool and the more uses we find for them, the richer our lives can be.

The point of a computer is to use it in ways that free up more time so you don’t have to be around the computer as much. Every aspect of  life has elements that are boring and mundane and elements that we love and live for. If a computer can do the former, we can devote more effort to the latter.