Comments on: Two-state Bresnan outage reveals why traditional news media is dying http://talkingdigital.org/home/2009/08/14/two-state-bresnan-outage-reveals-why-traditional-news-media-is-dying/ Podcast and blog production network Sat, 14 Jan 2012 00:10:08 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Matthew Kettlewell http://talkingdigital.org/home/2009/08/14/two-state-bresnan-outage-reveals-why-traditional-news-media-is-dying/#comment-674 Matthew Kettlewell Fri, 14 Aug 2009 15:30:15 +0000 http://talkingdigital.org/home/?p=327#comment-674 The biggest problem that a lot of these big companies have, is not keeping customers in the loop. I called them at 8PM only to find a a "number not available, try again later" message. Nothing on the homepage. No communication. I understand that at the time something occurs, it can be difficult, but fast forward to 6AM, and I still had no news, other than a news station that said they too couldn't get in touch with Bresnan. I have yet to see a formal announcement from Bresnan, but a single point of failure that can take out 3 states seems fairly odd, and a big risk for a company that is supporting business clients (like myself) for both phone and Internet. Thanks for all the Twitter updates Adam! The biggest problem that a lot of these big companies have, is not keeping customers in the loop.

I called them at 8PM only to find a a “number not available, try again later” message. Nothing on the homepage. No communication.

I understand that at the time something occurs, it can be difficult, but fast forward to 6AM, and I still had no news, other than a news station that said they too couldn’t get in touch with Bresnan.

I have yet to see a formal announcement from Bresnan, but a single point of failure that can take out 3 states seems fairly odd, and a big risk for a company that is supporting business clients (like myself) for both phone and Internet.

Thanks for all the Twitter updates Adam!

]]> By: Michael Becker http://talkingdigital.org/home/2009/08/14/two-state-bresnan-outage-reveals-why-traditional-news-media-is-dying/#comment-673 Michael Becker Fri, 14 Aug 2009 15:08:04 +0000 http://talkingdigital.org/home/?p=327#comment-673 I wrote about this this morning too, the fact that Twitter and social networks have been more informative about the Bresnan outage than anywhere else. Even if it's not a sad commentary about the state of traditional news media (which it is, to some extent) it's an even sadder commentary on the state of corporate communications. Companies need to realize that they need to be on top of crises like these on Twitter and everywhere else. Granted, in six months, no one will remember the Twitter hashtag #bresnanfail, but that hashtag is sure doing its damage now. I wrote about this this morning too, the fact that Twitter and social networks have been more informative about the Bresnan outage than anywhere else. Even if it’s not a sad commentary about the state of traditional news media (which it is, to some extent) it’s an even sadder commentary on the state of corporate communications.

Companies need to realize that they need to be on top of crises like these on Twitter and everywhere else. Granted, in six months, no one will remember the Twitter hashtag #bresnanfail, but that hashtag is sure doing its damage now.

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